Sagentic LLC takes your privacy seriously. As a family-owned business, we treat our clients' information the way we would want our own information treated: with respect and protection. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

Our Core Commitment

We do not sell, share, lease, or distribute your personal information to any third parties. Period. The information you share with us stays with us. We consider all client information confidential, and we protect it accordingly. The only exception is the public-facing marketing content we are hired to create and promote on your behalf.

Information We Collect

We collect information necessary to provide our services and communicate with you. This may include your name, business name, email address, mailing address, phone number, and project-related details. For website clients, we may also have access to your website content, login credentials, and hosting information as needed to manage your site.

When you make a payment, your transaction is processed through Stripe or Square. These payment processors collect the financial information necessary to complete your transaction. We do not store your full credit card numbers on our systems. Stripe and Square maintain their own privacy policies governing how they handle payment data.

Analytics and Tracking

Our websites use analytics tools to understand how visitors interact with our sites. We use Google Analytics, Bing Webmaster Tools, and Matomo to collect anonymous usage data such as pages visited, time on site, and general geographic location. This information helps us improve our websites and services.

These analytics tools may use cookies to track visitor behavior. You can control cookie settings through your browser preferences. The data collected is aggregated and anonymous. We do not use this information to identify individual visitors or build personal profiles.

How We Use Your Information

We use the information we collect to provide our services, communicate with you about your projects, send invoices and receipts, and improve your experience working with us. We may also use your contact information to share relevant updates about our services, though you can opt out of marketing communications at any time.

For clients with managed websites, we use your information to maintain your site, apply updates, and respond to your requests. We access your website and hosting accounts only as needed to perform the services you have engaged us to provide.

Client Confidentiality

Everything we learn about your business in the course of our work together is treated as confidential. We do not discuss your projects, strategies, or business details with other clients or outside parties. Our team members understand that client confidentiality is a fundamental part of how we operate.

The only information we may share publicly is the marketing content you hire us to create and promote. If we feature your business in our portfolio or case studies, we will ask for your permission first.

Release of Information

We will release information about you only if you direct us to do so or if we are legally required to do so by court order or applicable law. We have never received such a request, and we would notify you if legally permitted to do so.

Security Measures

We take reasonable measures to protect your information from unauthorized access. Our servers use SSL encryption, we maintain secure backups, and we limit access to client information to team members who need it to perform their work. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the bottom of this page. We encourage you to review this policy periodically.

Questions

If you have any questions about this Privacy Policy or how we handle your information, please contact us at (719) 881-0098 or visit our office at 710 Main Street in downtown Cañon City, Colorado. We are happy to discuss our practices with you.